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DOUBLE GuaranteeGet up to an additional 5 years' Guarantee
CHEAPEST Price Guaranteed 2023Find a cheaper price throughout 2023 and we will double refund the difference.
EASY Payments3 easy payments over 2 months - at no extra cost
Free delivery within 5-10 days.
Rathwood DeliveryFree delivery within 5-10 days. (more info)
About Rathwood Delivery
- Room of Choice
- Timed Delivery Window
- Removal of Packaging
- On-Site Product Assembly
Delivered on our own fleet of vehicles and by Rathwood drivers, our Rathwood delivery will ensure your products are delivered to the location you choose.
We can offer timed delivery windows of 3 hours with this option, you will be sent a SMS text message and email asking you to accept the offered delivery window.
This service can take slightly longer to deliver the order than our pallet delivery service but provides you with a timed delivery window, doesn't leave you with an unwanted pallet and ensures that the products are put wherever you request the driver to leave (garden / house / garage / shed / etc).
5-Year Structural Warranty
We ensure our products are built to last*
FREE 5-Year Structural WarrantyWe ensure our products are built to last* (more info)
We provide a structural guarantee for a period of 5 years from the date of purchase, in respect of structural defects resulting from faulty materials or workmanship of the structure of the product.
If you make a genuine claim under this guarantee in respect of any defects and the goods are returned to us in accordance with this guarantee, the faulty items will be repaired, made good or replaced at our discretion.
Please read through the full terms and conditions of the structural warranty for more information
Find the same product cheaper and we'll beat it*
Price PromiseFind the same product cheaper and we'll beat it* (more info)
You'll not find it cheaper anywhere!
We are confident that we will never be beaten on price, if you find the same set cheaper elsewhere, we'll not only match the price but give you an extra discount on top.
Terms & Conditions
- Product must be available for sale online and for a new product (not factory refurbished or second hand).
- A link to the advertised price must be provided with any claim on this price promise. Prices must be inclusive of taxes and delivery costs.
Rathwood Delivery Information
We sell products in all different shapes & sizes, which means we use multiple delivery services to get your goods to you. Below you will find frequently asked questions relating to the delivery of your order.
Express Delivery and Specific Day Delivery services are only available on items that are in stock and dependent on service levels and demand. To view the available delivery options and costs, please add the relevant item(s) to the basket and proceed to the checkout; once you put your delivery address in, the available delivery options and costs will load.
Please note that that if you live in a remote area you may incur a delivery charge. Remote areas would include the Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Northern Ireland, Isles of Scilly, and some areas of Scotland. Please note that these delivery charges are decided by our couriers and we are unable to change the locations which fall into the category of a remote area.
How long will delivery take?
On the product page we display the availability of each item along with the estimated delivery timescale based on our standard delivery service. The availability will state one of the following:
In Stock. Delivered within X working days.
These items are physically in stock at our 55,000 sq. ft. warehouse at Rathwood. The lead time advised is an estimation of how long it will take to arrive after you place your order.
Preorder Only. Dispatch by X.
These items are not in stock just yet, however you are able to pre-order them to avoid disappointment of us selling out. The estimated delivery date is based on when we expect the stock to arrive into our warehouse.
Order Now. Delivered within X days.
These items are held in stock by our supplier and will be delivered directly; the lead time is an estimate based on the supplier.
Out of Stock
These items are not in stock and we currently don't have additional stock due. Items with an out of stock availability are not available to purchase online.
What happens when I'm not home to receive delivery?
For small items, instructions can be left detailing a secure location for our courier to leave your order. An example of this would be "Leave in porch if not in", or "If not in, leave with a neighbour". Please bear in mind that it is at your own risk allowing your goods to be left without a signature.
For large furniture sets a signature will be required, if you have not selected Next Working Day or Specific Day delivery, these orders will be pre-booked so you will know what day your goods will arrive. If you are not in on the day you have arranged for your order to be delivered, you may be charged for repeat delivery.
Where does my delivery go?
Our delivery partners are not able to access your property or garden, therefore deliveries are made to the front of the property. Palletised deliveries are advised as "kerbside or nearest hard-standing" meaning if the delivery partner has difficulties accessing the front of the property, the goods will be left by the kerbside.
What happens to the packaging?
To ensure your item(s) arrive safely, we may use additional packaging. On larger furniture deliveries we may use a pallet. Our delivery partners are not able to collect any packaging or pallets, therefore it is your responsibility to dispose of any cardboard and pallets. We advise recycling any packaging where possible.