Guarantee Information
Guarantee Information
At Rathwood, we pride ourselves on providing our customers with premium quality products. Our products are crafted using only the finest materials that are carefully sourced to ensure the highest quality of the end product. We offer a wide range of products, and each product is covered by a specific warranty, which varies depending on the product. Please find below the list of products along with their respective warranties
Our Promise To You
In all cases, Rathwood reserves the right to request photos and or videos that accurately depict the issue to enable us to make a full assessment of each case. Each case is handled individually and is reviewed by our Rathwood team. Rathwood reserves the right to provide compensation instead of a replacement when necessary.
Our Rathwood warranty specifically covers the framework and structure of your furniture. However, natural wear and tear, damages resulting from misuse, negligence, or incorrect assembly are not included under our warranty.
To determine whether the damage is a manufacturing error or due to misuse, we may ask questions about the product's usage and the damage incurred. Our warranties are valid from the delivery date and apply only to the original purchaser. Items sold to third parties are not covered. Please note that our warranties do not cover commercial use.