Fuel FAQ's

What are E-Briquettes ?

Our E-Briquettes are sustainably made from excess wood materials collected during the cutting process. They are then compacted into quick to light & easy to use logs.

What does kiln dried mean ?

Kiln-dried wood is wood that has undergone a controlled drying process within thermally insulated chambers to reduce its moisture content. The goal of this drying procedure is to eliminate excess moisture from the wood. The outcome is that kiln-dried firewood offers superior efficiency and cleaner burning, making it a superior choice compared to seasoned wood when used in wood-burning appliances.

How do I store my fuel ?

Choose a well-ventilated storage area.

  • Use a covered firewood shed or store it under a waterproof tarp or cover to shield it from rain and snow.
  • Keep the firewood away from direct contact with walls to allow air circulation.
  • Rotate the firewood, using older wood first, to maintain freshness and dryness.
  • Keep the storage area clean and well-organized for easy access and maintenance.

Orders & Delivery

How do I place an order ?

You can place your order online or contact our friendly customer support team to take your order over the phone.View our contact details here.

What are your delivery options ?

We use the Rathwood Fleet for our Hand Trolley Deliveries and the Pallet network to fulfill our pallet deliveries.Pallet delivery is reserved for all pallet orders or orders sold as a pallet.

What is your delivery timeframe ?

Our delivery timeframe for your order will arrive within 3 - 7 working days after it's placed.

What is pallet delivery ?

Pallets are secure wooden crates used to transport larger goods.

They are wrapped and fastened to ensure they are safe from movement through transit.

The pallet will be safely lifted and left along the kurbside.

Where will my pallet delivery be placed ?

Your order is a kerbside delivery which means it will be delivered to the kerbside of your specified address.

What equipment do you use to deliver ?

Our Products are delivered using a hand pallet truck.

What are the delivery restrictions ?

Please note that pallet delivery cannot navigate unlevelled driveways, uneven ground or gravel areas. Pallets can not be moved more than 3 meters from the drop-off point.

What should I consider when choosing pallet delivery ?
  • Road Access: Is your site tight or narrow?
  • Pallet Disposal: Can you dispose of the pallet appropriately?
  • Product Movement: Do you have the support needed to move the product from the pallet to your desired location?
What is hand trolley delivery ?

Our RW Fleet drivers offer a Hand Trolley Delivery service, bringing your fuel directly to sheds or garages. This service requires clear access with no gravel or chipping, level ground, and a suitable drop-off location.

NOTE: Hand Trolley Delivery may not be available in remote areas. Feel free to contact us for more information.

Returns , Refunds & Cancellations

What should I do if I need to cancel my order ?

This is no problem , please contact us .

However if your order is in transit we may not always be able to cancel this immediately. Unfortunately, in transit and change of mind cancellations will incur a €29 delivery charge if the pallet is already on it's way to you. Once your order has been returned and approved , we can process your refund.

What should I do if I would like to return my RW fuel order ?

It is important to notify us within 48 hours of delivery so that we can arrange this as soon as possible.

Please feel free to reach out to our customer service team through furniture@rathwood.com and attach a photograph of the item you would like to return. There is a collection charge of €29 for all pallet delivery.

Once your order has been returned and approved , we can process your refund.